Customer Service FAQs
If you don’t find the answer to your question here, please contact us.View About FAQs View Subscription FAQs
Ordering and Payment
How will I know you've received my order?
You will receive an e-mail confirmation.
I don't like ordering online. Is there another way to get the online discounts and free shipping?
The LOA Web Store is encrypted, which means your personal information is totally secure. Free shipping is available by calling our Customer Service Center at 800-964-5778 from the United States. (Orders of $40 or more qualify for a free upgrade to UPS or Priority Mail.)
May I be billed for books I purchase on the LOA Web Store?
No, LOA webstore purchases must be prepaid. We accept MasterCard, Visa, American Express, debit cards with any of those logos, and PayPal.
Can I use Discover? What about online payment services such as PayPal, ApplePay, and SamsungPay?
At present, we accept credit and debit cards with the MasterCard, Visa, and American Express logos. We now accept PayPal, but haven’t yet expanded to the other mobile-pay services.
May I pay by check?
Yes, by mail. You'll find complete payment options and a PDF version of our order form here.
Shipping and Delivery
How long will it take for my order to arrive?
If you've chosen our Free Shipping offer, delivery is generally 2–3 weeks. (Books are shipped at Bound Printed Matter rates through the U.S. Postal Service.) If you've chosen a faster method for an additional charge, delivery can be 2–3 days or 4–6 days.
How much does shipping and handling cost?
All orders are eligible for free standard-mail delivery (2–3 weeks). Orders of $40 or more are eligible for a free upgrade to UPS Ground or USPS Priority Mail.
Orders under $40 can upgrade to UPS or Priority Mail at the following rates:UPS or Priority Mail for orders under $40
- 1 or 2 items – $4.95
- 3 or 4 items – $9.95
- 5 or more items – $14.95
For customers who need their orders sooner, we offer UPS Quick-Ship (2–3 business days from day of shipment):UPS Quick-Ship
- 1 or 2 items – $19.50
- 3 or 4 items – $29.50
- 5 or more items – $39.50
Returns and Replacements
I've received my order and it's damaged. What do I do?
Call us at 800-964-5778 or submit a contact form here. We'll take care of it.
I've decided I don't want my order. How do I return it?
We accept returns within 30 days of purchase at:Library of America 1550 E Washington Avenue, Suite 1 Des Moines, IA 50340
You may pay for return postage, or contact us by phone or submit a request here for a prepaid Return Label.
I received a book in a cream slipcase, without a black dustjacket. Why? What do I do?
Retail series volumes should come in our distinctive black dustjacket. The cream-colored slipcase is the edition reserved for Subscribers. The books themselves are identical, but they have different warehouse Product Codes. (Black dustjacketed volume codes begin with the numeral '2'; slipcased version begins with '1'.) Sometimes, however, our warehouse errs and packs the incorrect version. If you receive the incorrect version, contact us here or call us at 800-964-5778. We'll take care of it.