Ordering and Payment

• How will I know you've received my order?

  You will receive an e-mail confirmation.

• I don't like ordering online. Is there another way to get the online discounts and free shipping?

  The LOA Web Store is encrypted, which means your personal information is totally secure. Free shipping is available by calling our Customer Service Center at 800-964-5778 from the United States. (Orders of $50 or more qualify for free shipping.)

• May I be billed for books I purchase on the LOA Web Store?

  No, LOA webstore purchases must be prepaid. We accept MasterCard, Visa, American Express, debit cards with any of those logos, and PayPal.

• Can I use Discover? What about online payment services such as PayPal, ApplePay, and SamsungPay?

  At present, we accept credit and debit cards with the MasterCard, Visa, and American Express logos. We now accept PayPal, but haven’t yet expanded to the other mobile-pay services.

• May I pay by check?

  Yes, by mail. You’ll find complete payment options in the PDF version of our current catalog.

SHIPPING AND DELIVERY

• How long will it take for my order to arrive?

  If you’ve chosen Standard Shipping, delivery is generally 3–4 weeks. (Books are shipped at Bound Printed Matter rates through the U.S. Postal Service.) If you’ve chosen a faster method for an additional charge, delivery can be 2–3 days or 4–6 days.

• How much does shipping and handling cost?

  Orders under $50:

  Standard Shipping (3–4 weeks) – $4.95

  UPS or Priority Mail

  • 1 or 2 items – $7.95
  • 3 or 4 items – $13.95
  • 5 or more items – $18.95

  Standard Shipping, UPS Ground, and Priority Mail are free on orders of $50 or more.

RETURNS AND REPLACEMENTS

• I've received my order and it's damaged. What do I do?

  Call us at 800-964-5778 or submit a contact form here. We’ll take care of it.

• I've decided I don't want my order. How do I return it?

  We accept returns within 30 days of purchase at:

  Library of America
  100 N. Staebler Rd, Suite D
  Ann Arbor, MI 48103

  You may pay for return postage, or contact us by phone or submit a request here for a prepaid Return Label.

• I received a book in a cream slipcase, without a black dustjacket. Why? What do I do?

  Retail series volumes should come in our distinctive black dustjacket. The cream-colored slipcase is the edition reserved for Subscribers. The books themselves are identical, but they have different warehouse Product Codes. (Black dustjacketed volume codes begin with the numeral ‘2’; slipcased version begins with ‘1’.) Sometimes, however, our warehouse errs and packs the incorrect version.

  If you receive the incorrect version, contact us here or call us at 800-964-5778. We’ll take care of it.